Last updated: August 2026
Cancellation Policy
1. Before we confirm your order
You can cancel or change your order any time before we confirm it with you on WhatsApp or phone, free of charge. Simply message or call us and we'll cancel it right away.
2. After confirmation, before preparation
Once we've confirmed your order but haven't started preparing it yet, you can still request a cancellation. Please contact us as soon as possible so we can stop the order in time.
3. After preparation or dispatch
Because our chicken is freshly cut and prepared specifically for each order, we're unable to accept cancellations once preparation has started or the order has been dispatched for delivery.
4. Wrong or incomplete orders
If you receive the wrong items, missing items, or an incorrect weight, please contact us within a few hours of delivery so we can correct it immediately.
Refund Policy
1. When a refund applies
- Your order was cancelled before preparation began
- You received the wrong product or an incorrect quantity
- The product delivered was not fresh or not of acceptable quality
- Online payment was made but the order could not be fulfilled
2. When a refund does not apply
- Change of mind after the order has been prepared or dispatched
- Quality issues caused by improper storage or handling after delivery
- Delay in reporting an issue beyond a reasonable time after delivery
3. How to request a refund
Message us on WhatsApp or call us with your order details and the reason for your request. We aim to respond and resolve genuine issues as quickly as possible.
4. Refund method & timeline
For Cash on Delivery orders, any applicable refund will be adjusted or returned in cash or via UPI as agreed with you. For online (UPI) payments, refunds are processed back to the original payment method, typically within 3–5 business days after the refund is approved.
5. Need help?
If anything about your order doesn't feel right, please don't hesitate to reach out — we'd rather make it right than have you leave dissatisfied.